Before returning items to us, please read and follow the instructions below.
You can also call our Customer service, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
our company reserves the right to charge a handling fee on all returned product.

Product will be accepted return & exchange for any of the following conditions are met
1.Product quality problems, such as spare part damaged, color faded, defects in workmanship etc；
2.Because of our reason to cause the product mismatch, such as size, color, type to be inconsistent with the order.

Product won’t be accepted return & exchange for any of the following reasons have existed 
1.Product without any quality problem, just the buyer dissatisfies with the style or design of product;
2.Due to the customs, weather and other force majeure factors leading the goods to delay arrival;
3.During the sale of goods, buyer found that the product style is not welcomed by the market.

We always uphold the integrity as service attitude, adhere to customer-oriented, to make  "100% Customer Satisfaction” as the ultimate goal. Thus we seriously take care of each after-sale problem, and discreetly deal with every detail.If you are not satisfied with the handling of the after-sale problem, you can directly consult with our sales representatives to work out.

During the processing of the after-sale problem，if you are dissatisfied with our service attitude or the result,we suggest you to contact our service manager via the report service email below.

Report service email: [email protected] ( Service manager)

After Sale Policy for Shipped Orders
1.After shipment, the logistic information is subject to the updated tracking number. The logistic company is responsible for any problem during the transportational process.
2.The responsibilities of any shipment error due to customs clearance, parcel delievered while absence or refused delivery are beared by the purchaser.
3.Magicb2b is not responsible for any problem after shipped. However, in order to provide better shopping experience, Magicb2b will perform as a coordinator between the purchaser and the logistic company.

Please follow these steps to return your products
1.Contact customer service and offer the relevant information of the order.(Order number )
2.Describe complete reasons for return.
If the quantity of what you want to return is not the same with that of what you have ordered, or a few are damaged, please take photos of packaging and practicality of jewelry

3.Our customer service will check and agree.
4.Return your items.
5.We received items and refund your money or keep the banlace into your credit account for next order.

Please Note

1.All returns must be sent back within 7 days of receipt of the item.

2.We only accept products in their original conditions.

3.All returns without our confirmation would not be accepted.

Please Return To Our Address Below :
Helen Or Liana
Magic B2B Limited
5018, Building A, Xijiao Plaza, 2 Zhanqian Road , Liwan District 
GuangZhou
GuangDong
P.R.China
Postal code : 510160
Phone Number : (0086) 20-81093688


Please refer to its return specific policy below.

Quality issues :
If your items have quality issues (only manufacturing defect reason), you can return or exchange the products within 7 days of receiving the products, for FREE.

Not quality issues:
If you are not satisfied with the item you have purchased, you can return the products within 7 days of receiving the product. Please note, customers may be charged full shipping fee and custom fee on returned items.